Refund & Billing Policy
1. Introduction
This Refund & Billing Policy outlines the terms governing payments, invoicing, and refunds for services provided by OCFR Gemba (“OCFR Gemba”, “we”, “our”, “us”) through https://ocfr-gemba.com.
By engaging our services, you agree to this policy in addition to any applicable service agreement, proposal, or Statement of Work (SOW).
2. Fees & Pricing
- All fees are communicated in advance through proposals, contracts, or SOWs.
- Fees may be fixed, milestone-based, or time-and-materials, as agreed in writing.
- Unless stated otherwise, fees are exclusive of applicable taxes, duties, or levies.
3. Invoicing
- Invoices will be issued according to the agreed billing schedule.
- Payment terms are typically due within the timeframe specified on the invoice.
- Invoices are delivered electronically unless otherwise agreed.
4. Payment Methods
OCFR Gemba accepts payments through approved electronic payment methods or bank transfers as specified on the invoice.
Clients are responsible for ensuring timely and accurate payment.
5. Late Payments
- Late payments may result in suspension of services until payment is received.
- OCFR Gemba reserves the right to charge interest or late fees where permitted by law.
- Continued non-payment may lead to termination of services.
6. Refund Policy
Due to the nature of professional consulting and advisory services:
- Fees paid for services already delivered are non-refundable.
- Refunds for prepaid services not yet delivered may be considered on a case-by-case basis.
- Any approved refund will be processed after deducting costs already incurred.
Refund eligibility, if any, must be requested in writing.
7. Cancellations & Rescheduling
- Clients must provide reasonable advance notice for cancellations or rescheduling.
- Short-notice cancellations may incur charges to cover committed resources or expenses.
- Engagement-specific cancellation terms may be defined in the SOW or contract.
8. Disputed Charges
- Any billing disputes must be raised in writing within a reasonable timeframe from the invoice date.
- OCFR Gemba will review and respond to disputes promptly and in good faith.
9. Taxes & Compliance
Clients are responsible for applicable taxes unless otherwise stated in writing.
OCFR Gemba complies with applicable financial and tax regulations.
10. Policy Updates
OCFR Gemba may update this Refund & Billing Policy from time to time. Updates will be effective upon publication on the website.
11. Contact Information
For billing questions, refunds, or payment-related inquiries, please contact: